Here is the testimony of the my.rodeeo rental platform , thanks to them
"Éric, a bike rental company in PACA, has 790 5-star reviews without ever asking.
Yesterday I shared with you the screenshot of his Google profile and it's not a cracker. He has almost one new review per week and each time it's 5 stars. But how does he achieve such a feat and is there really an impact on his business?
Let's see all this together and how to obtain similar results ⬇️
His biggest secret is... that he is human (and there you say to yourself, thanks for the advice Fanny, ciao, but I assure you, read until the end)
Before talking strategy, Eric is above all human.
He makes a point of offering an experience and not just a rental. He is always smiling, he offers coffee in the morning, a few bottles of cold water when customers return and never hesitates to crack a little joke from time to time. When a customer has a problem, he will try to help as best he can and as quickly as possible.
It's easy!
The rental process at Eric's is simple and seamless, from online booking to bike pick-up and return. No frustrations = better customer experience.
Their vehicles are of good quality.
Of course, it is a key factor. No need to have the latest bikes, just good maintenance and comfortable bikes are a big plus see the base."